Frequently asked questions

CannaRelief provides specialist-led online assessments for eligible UK adults who want to understand whether medical cannabis treatment may be appropriate.

We support people living with long-term diagnosed symptoms where previous treatments have not provided enough relief.

Yes. Most consultations are completed online by secure video, so eligible patients can access care from home.

No. The eligibility check is the first step. A clinician must review your records and decide whether treatment is clinically suitable.

Appointments are primarily delivered online through secure video consultation.

Yes. Our patient care team can explain the process, documents and expected next steps before your clinician appointment.

The initial clinician consultation is GBP 50. Medication is not included and is charged separately by the pharmacy.

Yes, subject to clinician availability. Please contact support as early as possible if you need to change your appointment.

Your clinician will review your symptoms, diagnosis, treatment history, current medicines and goals before discussing suitability.

Upload your Summary Care Record or relevant medical documents before the appointment so your clinician can review safely.

Eligibility depends on your diagnosis, symptoms, previous treatments, medical history and clinician assessment.

In most cases, medical cannabis is considered after conventional options have not provided enough relief or have not been tolerated.

Screenshots may help at the start, but your clinician may request fuller records before prescribing.

You should be honest during assessment. Past or current use does not automatically decide eligibility, but it is important for safety.

Your clinician will explain the reason and may recommend speaking with your GP or another appropriate healthcare professional.

Complete the eligibility check, upload the required documents and book a consultation if invited to continue.

Yes, when prescribed by an appropriate specialist clinician within regulated UK medical settings.

Some medicines can be prescribed outside their licensed indication when a clinician judges it appropriate for an individual patient.

Driving advice depends on your prescription, dose and individual response. Always follow clinician guidance and UK legal requirements.

Keep medication in its original packaging with the dispensing label attached, and keep a copy of your prescription or clinic letter with matching photo ID.

Do not assume a UK prescription is valid abroad. Check the rules for your destination and any countries you travel through before carrying medication.

Workplace policies vary. You may need to discuss prescribed medication with your employer where appropriate.

Yes. We handle patient information securely and follow UK data protection requirements.

Where clinically appropriate, information may be shared with your GP or relevant healthcare professionals to support safe care.

Coverage depends on your insurer and policy. You should check directly with your provider.

Some workplace health plans may allow claims. Our support team can provide invoices when needed.

Yes. We can provide appropriate documents related to your care where clinically and administratively suitable.

Corporate arrangements vary. Contact us if you would like to discuss current options.

A UK-registered clinician prescribes only when your assessment supports treatment and it is clinically suitable.

Your clinician decides the formulation and dose based on your symptoms, medical history, current medicines and safety needs.

Medication cost varies by product, dose, quantity and pharmacy pricing. It is separate from the consultation fee.

This depends on your treatment plan and review schedule. Your clinician will confirm the supply period.

Yes, but changes must be made by your clinician after reviewing your response and safety.

Repeat requests are managed through your patient pathway and may require review before being issued.

No. If dried flower is prescribed, use it only as directed by your clinician and pharmacist, normally with a suitable medical vaporiser.

Prescriptions are dispensed through regulated UK pharmacy partners.

Delivery is arranged by the dispensing pharmacy and is generally available across the UK.

Tracking details are normally provided by the pharmacy or courier once medication has been dispatched.

Timelines vary depending on prescription processing, payment, stock and courier service.

The courier or pharmacy will provide redelivery or collection instructions.

Medication is usually delivered in discreet packaging by the pharmacy or courier.

The initial clinician consultation is GBP 50.

Required follow-up reviews for your CannaRelief treatment plan are included after the initial consultation fee.

No. CannaRelief does not require a membership or monthly subscription for standard clinic access.

No. Medication is charged separately by the dispensing pharmacy.

The pharmacy confirms medication costs before dispensing.

Complete onboarding, upload your records, attend clinician review and follow discharge guidance from our team.

Yes. We need enough information to prescribe safely, even if you have already been approved elsewhere.

Please wait for guidance so your transfer can be coordinated and duplicate prescribing is avoided.

A formal transfer is normally required before starting treatment with CannaRelief.