FAQs

Our clinicians support patients with long-term symptoms such as pain, sleep issues, anxiety and other eligible conditions through specialist-led care.

We provide a clear online pathway, transparent pricing, and ongoing follow-up so your treatment remains safe and personalised.

Yes. Most consultations are online, so eligible patients across the UK can access our service.

Start with the 30-second pre-screening and our team will guide your next step based on your medical history.

Appointments are primarily delivered online through secure video consultations.

Yes. Our patient care team can answer general process questions before booking.

Consultation fees depend on your chosen plan. Please see our pricing section for current rates.

If you need to cancel or reschedule, contact support as early as possible and we will guide you through available options.

Yes. Rescheduling is available subject to clinician slot availability.

Your clinician will review symptoms, treatment history and goals before discussing whether treatment is suitable.

The pre-screening is designed to give clear guidance quickly, and our team will explain your options if treatment is not suitable.

Eligibility depends on clinical history, diagnosis and prior treatments. A specialist clinician will make the final decision.

Screenshots may help initially, but your clinician may request additional records for safe prescribing.

Possibly. Be honest during assessment so clinicians can make a safe, informed decision.

Please check the current policy on our pricing page. Our team will explain all costs before booking.

Complete pre-screening, attend consultation, and if approved your prescription is arranged through partner pharmacies.

Some medicines are prescribed off-licence when clinically appropriate and supported by specialist oversight.

Yes. Specialist-prescribed medical cannabis is legal in regulated UK medical settings.

Driving advice depends on your prescription and response. Always follow clinician guidance and legal requirements.

Yes, when prescribed by specialist clinicians under UK regulations.

Workplace policies vary. You may need to discuss treatment with your employer where appropriate.

We use secure systems and follow UK GDPR data protection standards for patient records.

Coverage depends on your provider and policy terms. We recommend checking directly with your insurer.

Some workplace health plans may allow claims. Our support team can provide invoices if needed.

Yes. Relevant documentation can be provided to support eligible claims or records.

Corporate arrangements vary. Contact us for current options and eligibility details.

Medication costs vary by product, dosage and pharmacy. Your clinician will discuss likely options.

A UK-registered specialist clinician prescribes treatment where appropriate.

Duration depends on your care plan and review schedule.

Repeat requests are managed through your patient pathway and clinician follow-up.

Yes, changes are made by your clinician based on treatment response and safety.

Formulation choice is personalised and determined by your clinician.

We partner with regulated UK pharmacies for dispensing and delivery.

Yes. Delivery is available across the UK, including most remote postcodes.

Tracking details are provided once your medication has been dispatched.

Delivery timelines vary, but many orders are dispatched quickly once approved and processed.

Your courier will provide re-delivery or collection instructions.

Yes. Medication is delivered in discreet packaging.

Visit the pricing page for up-to-date appointment fees and plan details.

Total cost depends on appointment plan and prescribed medication.

Membership is designed to cover required review appointments with a monthly fee.

Yes, in most cases. Our team can confirm the switch process for your account.

Please contact support quickly so we can guide you through next steps.

Membership generally includes required follow-up reviews as outlined in your treatment pathway.

It helps make long-term clinical follow-up more predictable and affordable for many patients.

Complete onboarding and share your current records so our team can review and guide transfer steps.

Existing records are reviewed first, and additional evidence is requested only when needed.

We usually recommend discharging only after your transfer plan is confirmed to avoid treatment gaps.

To avoid duplicate prescribing pathways, a formal transfer is generally required.